Ocean Reef Terms and Conditions

RESERVATION / CHECK-IN POLICY

  • An advance deposit equal to the first night’s stay is due at time of booking.
  • Your reservation’s remaining balance is due at time of check-in.
  • A deposit of $100.00 per person will be taken upon booking for all golf packages. Final payments for all golf package reservations are due 14 days prior to the arrival date of the stay and play package.
  • Rates are based on 2 adults and 2 children unless otherwise noted. Additional adults over age 17 will be charged a fee of $10.00 per night plus tax. For 2-bedroom units or larger, rate applies to 4 adults and 4 children.
  • Check-in time is after 4:00 pm.
  • Check-out time is before 11:00 am on the day of departure.
  • All guests must be 21 years or older unless accompanied by a parent or legal guardian.
  • Payment options are credit card only (Visa, Mastercard, American Express & Discover). A valid photo ID is required at check-in. No personal checks will be accepted for payment. Cash is NOT accepted as a form of payment.
  • Reservations must be in US Funds. Reservations are not transferable.
  • Any credit or debit card used to make a payment or online reservation must be presented at check-in with a matching valid photo ID. If the credit or debit card is not present, it will be refunded the amount it was charged, and a new credit or debit card will be needed to charge the balance.
  • For guests using a debit card for the security deposit, please note the hotel will place a temporary hold on the card. At check-out the hotel will release the hold; however, it depends upon the cardholder’s bank as to the timeliness of this release. Depending upon the bank, funds may be held from 3 to 14 business days after departure.
  • Once registered, there are no refunds for early departure.
  • A $100 security deposit is due at check-in and is refundable at check-out minus any incidental charges during time of stay.
  • We reserve the right to require a minimum number of nights stay in any unit at any time of the year.
  • Discounts are applied when reservations are made. No additional discounts apply.
  • Rates are subject to change.
  • Reservations are not final until property acceptance via email.

CANCELLATION POLICY

  • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the ORIGINAL arrival date.
  • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences.
  • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
  • For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.

TAXES AND FEES

  • Rates are subject to the city of Myrtle Beach’s 13% Lodging Tax. Tax rates may change without notice.
  • A Resort Fee of $17.00 will be applied to each night of your stay. The fee includes periodical maintenance associated with use of all on-site amenities, parking, pool towels, local and domestic long-distance calls and more.
  • Daily Housekeeping Fee:
    • Standard Room – $15.95
    • One Bedroom – $24.95
    • Two Bedroom – $29.95
    • Three Bedroom – $34.95
    • Four Bedroom – $39.95
  • An optional Worry Free Vacation Fee can be added to your reservation in the amount of $39.95 (+tax) that covers up to $1,000 in non-negligent damage.
    • The Worry Free Vacation Fee is not insurance but is an agreement that covers non-negligent or accidental damage. Non-negligent or accidental damage may include but is not limited to: scratches to the wall, accidental breakage of glassware, spills, minor stains, and accidental furniture breakage.
    • The Worry Free Vacation Fee does not cover intentional or neglectful damage to the unit. This may include but is not limited to: damage caused by a party, damage caused by smoking or pets, theft or removal of unit inventory, or furniture breakage if determined negligent.
    • Guests’ personal property is not included under the terms of the Worry Free Vacation fee.
HURRICANE CANCELLATION POLICY
  • In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund.
  • If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
PROPERTY REGULATIONS
  • Ocean Reef Resort is smoke-free. Absolutely NO SMOKING is allowed in guest rooms, on balconies, or common areas around the property. Guests may smoke in outdoor designated smoking areas only. A $250.00 cleaning fee will apply if smoking occurs within a guest’s room.
  • Assigned parking passes must be present in all vehicles either in front window dash or hanging from the rearview mirror.
  • One parking pass will be allotted for Standard Rooms, Efficiencies, One-Bedroom Suites, and One-Bedroom Condos. Two parking passes are allotted for all Two- or Three- or Four-Bedroom Condos.
  • Over-sized vehicles and trailers may not be accommodated. For multiple or oversized vehicles, please contact the resort before arrival.
  • The resort does NOT ALLOW PETS.
  • We do not authorize reservations to residents who reside in Horry and Georgetown County.
  • We are not responsible for money, jewelry or other valuables lost or stolen on property. In-room safes are available for your convenience.
  • Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.

COPYRIGHT POLICY

  • All material contained within this website is the sole property of Brittain Resorts & Hotels and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Brittain Resorts & Hotels.

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Ocean Reef Resort does not assume the responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

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